If many people are experiencing trouble logging in to a meeting, contact Adobe Connect Support for assistance. If this does not work, contact your account administrator to verify access for the account. Use the "Forgot your password" link to set a new password. If you do not have the self-registration link, contact the meeting organizer. Events or seminars that require self-registration use a separate link to register attendees during an event. Contact the meeting organizer to get the passcode.įor meeting events or seminars, contact the meeting organizer to register or receive a login account. If you are prompted for a passcode to access a meeting room, it implies that the meeting organizer has enabled password protection. For private meetings, the host/moderator must approve guest login requests, which may take a few minutes. Guest logins are also an option for meetings, but must be approved by the meeting host. Contact your company's Adobe Connect administrator to request a user ID or password. I do not have a password to enter a meeting. Click the "Forgot your password" link on the login page to reset your password. Try accessing the meeting as a registered user or guest.Have you registered for the event or seminar?.Check the following to help resolve meeting access issues: Only the meeting organizer or the administrator of the web conferencing account can register users or grant access to Adobe Connect meetings. Because of security and privacy reasons, Adobe is unable to assist customers in gaining access to private meetings, events, or seminars. Note: If you are facing issues accessing a meeting, event, or seminar, contact the event organizer for assistance. Visit for a wealth of documentation and user community information.Īdobe Connect Meeting Troubleshooting Tips.
If this is your first Adobe Connect meeting, you could take a few minutes to learn more. However, if you continue to experience problems, refer to troubleshooting tips. If all the tests are successful, you are ready to log in to your meeting. Latest Adobe Connect application for desktop.The diagnostic test checks the following: This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience.
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