Here, FB servers should have provided the number, but its phone book was blank due to a DNS error. The PC kept on searching for the numbers but could not find any. When FB was down, this process was not working. Whenever users enter a web address like, then the PC changes it to an IP address, a series of numbers used to access the data required to open pages the users want to visit. It works like a phone book for the internet. Most of the Facebook Services issues this time were related to Domain Name System (DNS). Facebook Services Went Down Like Dominoes At that time Facebook also said that a “server configuration change” caused the problem. Due to such problems, the platform has suffered several similar instances, just like in 2019, when outages lasted for more than 24 hours. They said the internal communication tools and some other resources that depended on the same network, failed to work that also contributed to the error.Ĭritics and security experts discussed major problems associated with technology that is supporting Facebook’s products and services. Also, the employees of the company told the media that the outage was caused by some internal mistake in routing the traffic to FB systems. However, it did not specify whether the change was planned or who executed it. The tech giant claimed in a blog post that a faulty configuration change was the root cause of the outage. According to reports, Facebook and its owned apps stopped working between 11.40 AM and 6 PM (EST) on Monday, 4 th October. WhatsApp, Instagram, and Facebook Services went down for more than 6-hours, leaving around 2 billion of its users deprived of its huge communications platform.
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